"The Essential" Diffuser

We recommend cleaning your diffuser regularly to keep it working at optimal output and when switching between different scents. Follow these simple steps:

1. Take a damp cloth with a little white vinegar on it and clean and wipe the plastic internal areas.
2. You can also use Q-tips dipped in white vinegar to clear any smaller areas that may have the scent you are trying to eliminate.
3. Fill the diffuser to the water fill line and add 1 tsp white vinegar (the vinegar helps remove any oil residue).
4. Run the diffuser for 3-5 minutes to allow the water vinegar to disperse throughout the unit.
5. Rinse with clean water and/or cotton swabs to dry the diffuser.

We recommend this type of cleaning when you are changing scent families (Woodsy to Citrus for example) and also after you are using a heavy essential oil (like a Vetiver or Sandalwood) to eliminate the chance of any clogging. Depending on use, a monthly cleaning is also recommended.

At Lotus Home Essentials, we strive to provide a seamless and hassle-free shopping experience for our valued customers. With that in mind, we have developed a comprehensive Delivery and Return Policy to ensure your satisfaction every step of the way.

Delivery Policy:
1. Timely Delivery: We understand the importance of receiving your products in a timely manner. Your order will be processed and dispatched as quickly as possible, usually within 2-3 business days.

2. Shipping Options: We offer various shipping options to accommodate your needs. You can choose from standard shipping, expedited shipping, or even enjoy free shipping on qualifying orders. Rest assured, we partner with reliable and trusted shipping carriers to ensure your items arrive safely.

3. Tracking Information: Once your order is on its way, we will provide you with a tracking number via email. This way, you can easily track the progress of your package and know when to expect its arrival.

Return Policy:
1. Satisfaction Guaranteed: We stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.

2. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

3. Easy Returns Process: Initiating a return is simple. Just contact us within 14 days of receiving your order, and we will guide you through the return process. We strive to make the return experience as smooth as possible for your convenience.

4. Refund or Exchange: Upon receiving the returned item, we will promptly process your refund or exchange. You may choose to receive a refund to your original form of payment, or exchange the item (subject to availability).

5. Return Shipping: Please note that return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.

We value your satisfaction and want to ensure that you are completely happy with your purchase from Lotus Home Essentials. If you have any questions or concerns regarding our Delivery and Return Policy, please don't hesitate to reach out to our friendly team. Your peace of mind is our priority!